All watches at TheWatchAgency.com come with a 2-year warranty or more. Depending on the manufacturer and watch series, we offer two different guarantees; authorized manufacturer warranty or dealer warranty. The type of warranty that applies is stated in the product description for each watch in our range. All exclusive watches come with an authorized manufacturer's warranty (world-wide warranty).
The watch comes with a valid warranty from an authorized dealer. Official world-wide warranty means that the watch can be returned to any authorized dealer in around the world.
Don't have an authorized store near you? No problem, send the watch to us and we will take care of the warranty issue for you with the manufacturer.
Official warranties are usually valid for 24 months or longer and the worldwide warranty covers manufacturing and material defects.
For those watches not covered by the manufacturer's official warranty, we offer a 24-month retailer warranty. The duration of the warranty is indicated for each individual product. For more information, please see Contact us regarding the return/shipping of a non-functioning watch.
The warranty covers manufacturing and material defects.
Please note that warranties do not cover:
If there is a problem with your watch, just contact us and we will help you quickly and without any worries. We will provide you with information on where to turn or with instructions if you want us to help you with your case.
Improper, systematic or intentional use of our services, including but not limited to open purchase, exchange, return, damage protection, cancellation, order, protection, warranty, complaint, inquiry, trade-in, valuation may be denied, blocked, reported to the police and / or ignored if it is done with bad faith